FAQs & Support

FASTag is an electronic toll collection system in India, operated by the National Highways Authority of India (NHAI). It uses RFID technology to make toll payments directly from a prepaid account linked to your vehicle. FASTag is mandatory for all four-wheelers in India.

Yes. As per the Government of India's mandate (effective February 2021), FASTag is compulsory for all four-wheeled vehicles. Vehicles without FASTag at toll plazas are required to pay double the toll amount.

Yes. Bharat Paye is a registered and authorized FASTag issuing entity, fully compliant with NHAI and RBI regulations. All FASTags issued through Bharat Paye are valid at every toll plaza on the National Highways network.

FASTag is available for all 4-wheeled motor vehicles including cars, jeeps, vans, buses, trucks, mini trucks, and construction vehicles. Two-wheelers and three-wheelers are currently exempt from the FASTag mandate.

Simply visit our Buy / Recharge page, fill in your vehicle details and KYC information, choose your initial recharge amount, and complete the payment. Your FASTag will be processed immediately and dispatched (or digitally activated for eligible vehicles).

You will need: (1) Vehicle Registration Certificate (RC), (2) A valid government-issued photo ID (Aadhaar, PAN, Driving License, Passport), and (3) A passport-size photograph. All documents can be uploaded digitally during the online application process.

After successful payment and KYC verification, your FASTag is typically activated within 24–48 hours. Digital activation for eligible vehicles may be instantaneous. Physical FASTags are dispatched within 3–5 business days.

A one-time refundable security deposit of ₹100 is collected at the time of FASTag issuance. This amount is refundable when you close your FASTag account, provided the tag is returned in good condition.

The FASTag sticker should be affixed on the inner side of the windscreen, at the top-center position, just below the rearview mirror. Ensure there are no obstructions and the tag is clearly visible to RFID readers at toll plazas.

You can recharge your FASTag through our website by visiting the Buy / Recharge page and selecting the "Recharge" tab. Enter your vehicle number or FASTag ID, choose the amount, and pay via UPI, Net Banking, or Credit/Debit card. The balance reflects within seconds.

The minimum recharge amount is ₹100. The maximum single recharge is ₹10,000. The maximum wallet balance allowed is ₹1,00,000 as per RBI guidelines.

Recharges made via UPI and Debit/Credit cards reflect instantly (within seconds). Net Banking recharges may take up to 30 minutes in rare cases. If your recharge doesn't reflect within 2 hours, please contact our support team.

Yes! Bharat Paye automatically sends SMS and email alerts when your FASTag balance falls below ₹200 (you can customize this threshold). You'll also receive an alert after every toll deduction so you're always aware of your balance.

Yes. You can manage multiple FASTags (for different vehicles) under a single Bharat Paye account. Each vehicle will have its own FASTag and separate wallet balance.

To update your registered mobile number or email, please contact our support team via email or phone with your identity proof and vehicle details. For security reasons, this change requires manual verification.

If your FASTag is lost or damaged, immediately report it to us to block the tag. You can apply for a replacement FASTag (a nominal replacement fee applies). Your wallet balance will be transferred to the new tag after verification.

Your Bharat Paye FASTag is accepted at all NHAI-operated toll plazas across the National Highways network in India — over 700 toll plazas across 28 states. It is also accepted on many state highways and expressways.

If your FASTag balance is insufficient, the toll gate will not open automatically for the RFID transaction. You will need to pay cash for that toll. A penalty (double toll) may apply at some plazas. Always ensure your balance is adequate before long trips.

Occasionally, there may be a delay in transaction processing due to connectivity at the toll plaza. Please wait up to 24 hours for the deduction to appear. If no deduction shows and you've crossed a toll plaza, contact us with the date, time, and toll plaza name and we'll investigate.